Innovation capability, like entrepreneurial orientation, is a complex phenomenon that is associated with stronger performing firms. This research explores the three-way relationship between innovation capability, entrepreneurial orientation (EO), and performance in service sector firms. This research extends research in the manufacturing sector to service businesses, using a validated innovation capability scale designed specifically for measuring innovation capability in service based businesses.
Balan, Peter; Lindsay, Noel J.; and Balan-Vnuk, Eva
"EXPLORING THE INNOVATION CAPABILITY, ENTREPRENEURIAL ORIENTATION, PERFORMANCE RELATIONSHIP IN SERVICES SECTOR FIRMS (SUMMARY),"
Frontiers of Entrepreneurship Research: Vol. 31
, Article 3.
Available at: http://digitalknowledge.babson.edu/fer/vol31/iss9/3