The Role of Information Technology in Supporting Business Innovation


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Innovation is widely acknowledged to be difficult and complex to manage. Research shows that it requires top management support, committed champions, setting of appropriate expectations, and an ability to deal with uncertainty. However, research is lacking on how information systems, tools, and technologies can support the innovation process. The purpose of this research is to learn how organizations can best develop and use their information technology resources and competences to create and sustain innovation. A multiple case study methodology is used to identify best practices and relate them to innovation success.


Business Administration, Management, and Operations | Management Information Systems | Technology and Innovation

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